Business Analyst (архив)

rong>Overview / Purpose of the Role:

• The Business Analyst will act as a gateway / bridge between the
  client and various business units (e.g. Subject Matter Experts,
  technology team, support team, etc) at TSYS. They will provide
  consultancy support in defining business requirements and
  validation of service requests from client’s .The Business Analyst
  will own the clients business requirements within TSYS and will be
  responsible for gathering, documenting and validating the business
  requirements. They will coordinate with the internal teams to
  ensure requirements are communicated and understood by the delivery
  team and also provide support during the implementation of service
  requests.The Business Analyst will analyse business requirements
  and draft detailed system specifications based on which programmers
  will create the technical design.

Activities / Key Tasks:

• Actively participates in the requirements gathering
  process
• Prepares clients for the requirements gathering process by
  explaining system standard functionality and concepts prior to the
  meeting
• Contributes to the definition of the clients’ business and
  technical requirements
• Documents business/functional/technical requirements as well as
  system configuration in a clear and concise manner
• Prepares business documentation on standard system offerings
  used to help clients prepare for the requirements gathering
  process
• Analyse and validate that the client’s business objectives are
  achieved by the agreed business requirements and propose
  alternatives where appropriate.
• Manage communication with the client and the internal teams
  with an objective to agree and finalise the business requirements
  and the proposed solution.
• Demonstrates and explains TSYS products and services in a
  business context to clients
• Provides consultancy to clients as experience grows
• Provides assistance to custodian teams when required for the
  development of the specifications for new products and business
  offerings
• Any other responsibilities commensurate with the role or as
  assigned by the Senior Project Manager

Requirements:

Person Specification

Essential criteria

Desirable criteria

• Education
• Educated to degree level in a business, finance or technical
  related subject
• Experience Minimum of two to three years relevant work
  experience
• Previous work experience within the it industry in business
  analysis.
• International client exposure

• Experience with tsys products and/or credit card banking
  industry.

Personal skills

• Excellent documentation skills with attention to detail.
• Excellent communication skills, both written and verbal
  English.
• Able to demonstrate strong analytical skills
• Able to demonstrate strong organisational skills
• Able to demonstrate effective problem solving skills
• Ability to work to set deadlines and targets
• Enthusiastic and motivated
• Interpersonal skills
• Effective presentation skills
• The ability to multi-task
• Strong customer service skills.
• Able to demonstrate a high level of personal initiative
• Must have the ability to work with minimum supervision

Technical skills

• Strong aptitude for understanding and explaining technical
  systems in business terms.
• Proficient pc skills i.e. Ms office and previous work
  experience using the internet.

Other

• Flexibility as travel to client sites is required.

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