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Support engineer (Spanish) (архив)

Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:

не указан

Support egineer (Spanish)

Requirements:

  • Advanced level of skills Spanish (both oral and written skills close to native speaker).
  • Upper-Intermediate level of skills English (read and written skills).
  • High technical competency in computers (hardware‚ software‚ network).
  • Understanding of basic customer service work peculiarities and procedures.
  • Willing to work and develop in call center environment.
  • Nice to have:
  • Other European languages (German‚ Italian‚ French‚ Dutch).
  • Advanced knowledge in *nix based systems.
  • IT certifications (Microsoft‚ Cisco‚ etc.).
  • Experience in working in customer service‚ sales or other customer-focused businesses.

Responsibilities:

  • Communication with Acronis inc. customers over e-mail‚ phone‚ and web chat.
  • Resolution of Acronis products usage problems remotely over e-mail‚ phone‚ and web chat.
  • Remote assistance to customers using Remote Desktop or WebEx.
  • Working according to the department’s staffing requirements based on volume forecast and determined by the department or sub-department manager‚ including non-business hours and night shifts.
  • Ensure the widespread adoption and high customer satisfaction of Acronis software solutions and customer service delivery‚ based on technologies and applications‚ by timely customer calls and partner support.
  • New product launch support.
  • Issue verification.
  • Identification of workarounds and subsequent communication to team members and knowledgebase manager
  • Work with development and QA to resolve the issue.
  • Reporting back to the customer during an expectable and agreed upon time frame.
  • Ensure proper and in-time leads are forwarded to sales department.
  • Assisting customers with solving sales related issues.
  • Working with PM and Technical writers to introduce amendments into user guides.
  • Working with product managers to identify new features for development.
  • Fulfill IT security issues‚ follow corporate security standards and requirements.
  • Provide service and support for corporate and home users and holding introductions to new users.
  • Explain detailed technical aspects/solutions to customers and partners (resellers).
  • Help customers identify their issues‚ needs and requirements.

For employees:

  • Full RF labor code compliance;
  • Prestigious medical insurance;
  • Free business lunches;
  • Fitness programs discounts.

Похожие:

  1. Support engineer (French)
  2. Support engineer (Italian)
  3. Support engineer (German)
  4. Customer Support Engineer
  5. Technical Support Engineer (with German language knowledge)

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Москва: +7 (495) 649-8-108
пр. Вернадского, д. 84, к. 2
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