Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:
не указан
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Requirements:
- Advanced level of skills Italian (both oral and written skills close to native speaker).
- Upper-Intermediate level of skills English (read and written skills).
- High technical competency in computers (hardware‚ software‚ network).
- Understanding of basic customer service work peculiarities and procedures.
- Willing to work and develop in call center environment.
Nice to have:
- Other European languages (German‚ Spanish‚ French‚ Dutch).
- Advanced knowledge in *nix based systems.
- IT certifications (Microsoft‚ Cisco‚ etc.).
- Experience in working in customer service‚ sales or other customer-focused businesses.
Responsibilities:
- Communication with Acronis inc. customers over e-mail‚ phone‚ and web chat.
- Resolution of Acronis products usage problems remotely over e-mail‚ phone‚ and web chat.
- Remote assistance to customers using Remote Desktop or WebEx.
- Working according to the department’s staffing requirements based on volume forecast and determined by the department or sub-department manager‚ including non-business hours and night shifts.
- Ensure the widespread adoption and high customer satisfaction of Acronis software solutions and customer service delivery‚ based on technologies and applications‚ by timely customer calls and partner support.
- New product launch support.
- Issue verification.
- Identification of workarounds and subsequent communication to team members and knowledgebase manager
- Work with development and QA to resolve the issue.
- Reporting back to the customer during an expectable and agreed upon time frame.
- Ensure proper and in-time leads are forwarded to sales department.
- Assisting customers with solving sales related issues.
- Working with PM and Technical writers to introduce amendments into user guides.
- Working with product managers to identify new features for development.
- Fulfill IT security issues‚ follow corporate security standards and requirements.
- Provide service and support for corporate and home users and holding introductions to new users.
- Explain detailed technical aspects/solutions to customers and partners (resellers).
- Help customers identify their issues‚ needs and requirements.
For employees:
- Full RF labor code compliance;
- Prestigious medical insurance;
- Free business lunches;
- Fitness programs discounts.
Похожие:
- Support engineer (Spanish)
- Support engineer (French)
- Support engineer (German)
- Customer Support Engineer
- Technical Support Engineer (with German language knowledge)