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Support engineer (German) (архив)

Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:

не указан

  • Advanced level of skills German (both oral and written skills
    close to native speaker).
  • Upper-Intermediate level of skills English (read and written
    skills).
  • High technical competency in computers (hardware‚ software‚
    network).
  • Understanding of basic customer service work peculiarities and
    procedures.
  • Willing to work and develop in call center environment.

Nice to have:

  • Other European languages (English‚ Spanish‚ Italian‚ French‚
    Dutch).
  • Advanced knowledge in *nix based systems.
  • IT certifications (Microsoft‚ Cisco‚ etc.).
  • Experience in working in customer service‚ sales or other
    customer-focused businesses.

Responsibilities:

  • Communication with Acronis inc. customers over e-mail‚ phone‚
    and web chat.
  • Resolution of Acronis products usage problems remotely over
    e-mail‚ phone‚ and web chat.
  • Remote assistance to customers using Remote Desktop or
    WebEx.
  • Working according to the department’s staffing requirements
    based on volume forecast and determined by the department or
    sub-department manager‚ including non-business hours and night
    shifts.
  • Ensure the widespread adoption and high customer satisfaction
    of Acronis software solutions and customer service delivery‚ based
    on technologies and applications‚ by timely customer calls and
    partner support.
  • New product launch support.
  • Issue verification.
  • Identification of workarounds and subsequent communication to
    team members and knowledgebase manager
  • Work with development and QA to resolve the issue.
  • Reporting back to the customer during an expectable and agreed
    upon time frame.
  • Ensure proper and in-time leads are forwarded to sales
    department.
  • Assisting customers with solving sales related issues.
  • Working with PM and Technical writers to introduce amendments
    into user guides.
  • Working with product managers to identify new features for
    development.
  • Fulfill IT security issues‚ follow corporate security standards
    and requirements.
  • Provide service and support for corporate and home users and
    holding introductions to new users.
  • Explain detailed technical aspects/solutions to customers and
    partners (resellers).
  • Help customers identify their issues‚ needs and
    requirements.

For employees:

  • Full RF labor code compliance;
  • Prestigious medical insurance;
  • Free business lunches;
  • Fitness programs discounts.

Похожие:

  1. Support engineer (French)
  2. Support engineer (Italian)
  3. Support engineer (Spanish)
  4. Technical Support Engineer (with German language knowledge)
  5. Customer Support Engineer

© 2009 «Технориум»
Москва: +7 (495) 649-8-108
пр. Вернадского, д. 84, к. 2
Ростов-на-Дону: +7 (863) 256-59-97
пер. Семашко, д. 117а, оф.27
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