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Post-Production Support Analyst (архив)

Регион: Москва
Требуемый опыт работы: Более 1 года
Предполагаемый уровень месячного дохода:

не указан

NetCracker Technology Cop., a large US software development
company and a leading provider of Operation Support System
Solutions and IT Infrastructure Management Solutions for telecom
service providers, has an opening for
 
Post-Production Support Analyst
 
Qualification:
 
  • Bachelor of Science or Master of Science degree in Technical,
    Computer Science or Telecommunications area is required;
  • Experience as a developer, implementation or technical support
    engineer;
  • Experience in Java, J2EE and SQL technologies;
  • Experience in software technical support or equivalent will be
    considered an asset;
  • Experience with Oracle Server (SQL, PL-SQL);
  • Experience with development of J2EE systems;
  • Knowledge of implementation methodologies and development
    techniques;
  • Experience in telecommunications areas and proven understanding
    of 2 or more of the following: GSM, SDH, SONET, ATM, FR, xDSL, IP
    will be considered an asset;
  • Main European languages (German, Spanish, French) – additional
    asset;
  • Spoken and written English – a must;
  • Good communication skills;
 
Responsibilities:
 
  • Participate in system deployment and implementation projects;
    provide professional services for the customers;
  • Finalize the implementation process; identify the outstanding
    tasks and problems remaining after the implementation;
  • Work with professional services to ensure seamless transition
    and knowledge transfer to customer support;
  • Frequently participate in onsite visits and establish liaison
    with the customers while providing onsite technical support for
    production environment;
  • Troubleshoot, analyze and resolve various software problems in
    customer solution. Implement and deploy change requests and
    enhancements to further improve the existing solution;
  • Perform product demonstrations as necessary to introduce
    customer to solution.
  • Work with professional services, product management, quality
    assurance and development teams to develop and improve product
    offering and eliminate software problems.
 
We offer:
 
  • Opportunities for professional growth and career;
  • Opportunities to make business trips (New Zealand, Europe,
    Canada, USA, Australia)
  • Medical insurance for employees;
  • Sports activities and corporate events;
  • Friendly atmosphere;
  • Salary will be discussed individually with the successful
    candidate. 
 
Thank you

Похожие:

  1. Customer Support Representative
  2. Customer Support Engineer
  3. Support engineer (Spanish)
  4. Support engineer (French)
  5. Support engineer (Italian)

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