Post-Production Support Analyst (архив)

• Bachelor of Science or Master of Science degree in Technical,
  Computer Science or Telecommunications area is required;
• Experience as a developer, implementation or technical support
  engineer;
• Experience in Java, J2EE and SQL technologies;
• Experience in software technical support or equivalent will be
  considered an asset;
• Experience with Oracle Server (SQL, PL-SQL);
• Experience with development of J2EE systems;
• Knowledge of implementation methodologies and development
  techniques;
• Experience in telecommunications areas and proven understanding
  of 2 or more of the following: GSM, SDH, SONET, ATM, FR, xDSL, IP
  will be considered an asset;
• Main European languages (German, Spanish, French) – additional
  asset;
• Spoken and written English – a must;
• Good communication skills;

• Participate in system deployment and implementation projects;
  provide professional services for the customers;
• Finalize the implementation process; identify the outstanding
  tasks and problems remaining after the implementation;
• Work with professional services to ensure seamless transition
  and knowledge transfer to customer support;
• Frequently participate in onsite visits and establish liaison
  with the customers while providing onsite technical support for
  production environment;
• Troubleshoot, analyze and resolve various software problems in
  customer solution. Implement and deploy change requests and
  enhancements to further improve the existing solution;
• Perform product demonstrations as necessary to introduce
  customer to solution.
• Work with professional services, product management, quality
  assurance and development teams to develop and improve product
  offering and eliminate software problems.

• Opportunities for professional growth and career;
• Opportunities to make business trips (New Zealand, Europe,
  Canada, USA, Australia)
• Medical insurance for employees;
• Sports activities and corporate events;
• Friendly atmosphere;
• Salary will be discussed individually with the successful
  candidate. 

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