Service manager (архив)

Регион: Москва
Требуемый опыт работы: Более 1 года
Предполагаемый уровень месячного дохода:

не указан


•    Work with business users to identify priorities and areas of focus for analysis, analyze as-is situation, identify and analyze gaps\issues related to current services or lack of services.
•    Support business users with definition of requirements, use cases, metrics and performance goals for the services.
•    Consolidate and integrate requirements from different users\ perspectives\areas, identify and propose possible solutions to resolve gaps efficiently and effectively.
•    Participate in transitioning the requirements to the project manager and development/implementation team and\or system integrator, and ensure a clear and complete understanding of the requirements
•    Identify and select appropriate service delivery approach (insourcing, outsourcing, etc)
•    Control development and  transition  of service (alignment with service requirements, timeframe, quality)
•    Proactive service quality and SLA compliance monitoring and Continual service improvement to ensure high quality of service and its alignment with changing business needs and expectations
•    Serve as liaison to the business community, to ensure that its needs are fully understood by the whole service development/ implementation/ support team
•    Support service development/implementation project manager(s) and if necessary perform role of project manager (e.g. planning, monitor & control, manage resources, scope and quality)
•    Support establishment and improvement of internal IT processes required for service design/development/operation


•    Higher technical education
•    1+ year of successful experience at similar positions
•    Knowledge and experience with different business process management and project management tools
•    Business or system analysis experience is a plus
•    Project management experience is a plus
•    Understanding of system development and implementation lifecycle
•    Knowledge of key ITIL principles and processes
•    Basic knowledge of quality management standards
•    Upper-intermediate English


  1. Director of Managed Service Department
  2. Service Desk Specialist
  3. Руководитель направления Service Activator
  4. Enterprise n-tier service developer
  5. SW QA Manager

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