Customer Support Representative (архив)

Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:

не указан


  • 40% Providing post sales support to APC’s customers
  • Assisting customers with unit analysis and completing RMA’s when necessary
  • 30% Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution
  • Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments.
  • 20% For pre sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact
  • Advising customers on the correct solution for their requirements
  • 10% Providing customers with ETA’s, product availability and order status information
  • Provide language support to escalation teams where necessary
  • Project work where applicable


  • Bachelor’s Degree in Business / IT
  • Experience with required education : 1 – 2 years of related experience
  • Experience without required education : 2 – 4 years of related experience
  • Fluency required in English and Russian.
  • Previous Customer support experience desirable
  • Ability to multi task essential (logging queries while speaking to Customers)
  • Working knowledge of major operating systems (Microsoft, Unix) essential
  • Basic aptitude for learning technical concepts essential
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Good verbal and written communication skills are required
  • Flexible and an ability to learn quickly


  1. Customer Support Representative
  2. Customer care representative consultant
  3. Customer Support Engineer
  4. Technology Sales Representative for TechGB (retail, transport, telco sectors)
  5. Support engineer (French)

© 2009 «Технориум»
Москва: +7 (495) 649-8-108
пр. Вернадского, д. 84, к. 2
Ростов-на-Дону: +7 (863) 256-59-97
пер. Семашко, д. 117а, оф.27
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