Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:
не указан
Обязанности<strong>:
- 40% Providing post sales support to APC’s customers
- Assisting customers with unit analysis and completing RMA’s when necessary
- 30% Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution
- Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments.
- 20% For pre sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact
- Advising customers on the correct solution for their requirements
- 10% Providing customers with ETA’s, product availability and order status information
- Provide language support to escalation teams where necessary
- Project work where applicable
Требования:
- Bachelor’s Degree in Business / IT
- Experience with required education : 1 – 2 years of related experience
- Experience without required education : 2 – 4 years of related experience
- Fluency required in English and Russian.
- Previous Customer support experience desirable
- Ability to multi task essential (logging queries while speaking to Customers)
- Working knowledge of major operating systems (Microsoft, Unix) essential
- Basic aptitude for learning technical concepts essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Good verbal and written communication skills are required
- Flexible and an ability to learn quickly
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