info@technorium.ru
 

Поддержка Cisco

[AD]

Customer Support Representative (архив)

Регион: Москва
Требуемый опыт работы: Опыт работы не указан
Предполагаемый уровень месячного дохода:

не указан

Обязанности<strong>: 

  • 40% Providing post sales support to APC’s customers
  • Assisting customers with unit analysis and completing RMA’s when necessary
  • 30% Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution
  • Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments.
  • 20% For pre sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct APC contact
  • Advising customers on the correct solution for their requirements
  • 10% Providing customers with ETA’s, product availability and order status information
  • Provide language support to escalation teams where necessary
  • Project work where applicable

Требования:

  • Bachelor’s Degree in Business / IT
  • Experience with required education : 1 – 2 years of related experience
  • Experience without required education : 2 – 4 years of related experience
  • Fluency required in English and Russian.
  • Previous Customer support experience desirable
  • Ability to multi task essential (logging queries while speaking to Customers)
  • Working knowledge of major operating systems (Microsoft, Unix) essential
  • Basic aptitude for learning technical concepts essential
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative but also as part of a team
  • Good verbal and written communication skills are required
  • Flexible and an ability to learn quickly

Похожие:

  1. Customer Support Representative
  2. Customer care representative consultant
  3. Customer Support Engineer
  4. Technology Sales Representative for TechGB (retail, transport, telco sectors)
  5. Support engineer (French)

© 2009 «Технориум»
Москва: +7 (495) 649-8-108
пр. Вернадского, д. 84, к. 2
Ростов-на-Дону: +7 (863) 256-59-97
пер. Семашко, д. 117а, оф.27
е-майл: info@technorium.ru
Отправить запрос менеджеру
Услуги
Развитие сети
Партнерские сайты
[AD]