Our client is a major commercial foreign bank is looking for a professional Head of alternative sales and service channels for its Retail part to implement Bank’s distribution and customer service strategy:
Main functions are:
- Develop strategy for alternative distribution and customer service channels such as Internet, mobile-, telephone- banking);
- Enhance current activity, effectiveness and profitability of each channel;
- Coordination of liaison with appropriate Bank’s departments involved in the process, such as IT, Operations, Product, etc. ;
- Ongoing monitoring and control for the adequate channels’ activity;
- Provision of sales targets’ achievement enquiring new to bank clients through the channels covered;
- Build up a department, recruit and train its staff members, assign tasks and control its’ fulfillment appropriately;
Requirements:
- Higher Education
- Strong project manager with profound experience in development, implementation and actual sales through alternative channels;
- 3 years experience in retail banking alternative distribution;
- Upper-intermediate English
- PC profound skills
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