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Service Desk Specialist (архив)

 Atlas Copco is the world leader in compressed air and gas equipment, generators, construction and mining equipment, industrial tools and assembly systems.


Job description 1. General clauses 1.1. The main task of activity of Service Desk Specialist is: – to support users, to install and maintain computers, servers, data communication equipment and software and to safeguard the computer data by making backups and using protecting software and hardware. 1.2. Service Desk Specialist is appointed for the position and relieved from the position by issuing the order of General Director of ZAO „Atlas Copco“. 1.3. Service Desk Specialist is directly reporting to the Technical Support Team Leader. 1.4. The duties of Service Desk Specialist during his absence (vacation, illness) are to be executed by the person, who is appointed by the direct chief and is responsible for the proper execution of these duties. 1.5. System Administrator is guided in his work by the acting legislation of RF, the present job description, the labour contract, the orders and instructions of the General Director as well as of the direct chief.   2. Work duties 2.1. Service Desk Specialist is entrusted with the following duties: – installing, maintenance and repair of computer equipment; – installing and updating software; – LAN administration.   3. Rights 3.1. Service Desk Specialist has the right: – to organise work to achieve company targets; – to get all knowledge, training for him and subordinated; – to get organised workplace; – to get salary in time; – to enjoy vacations. 4. Responsibility   4.1. Service Desk Specialist accounts for the untimely and low-quality execution of the duties, entrusted to him, and for the non-use of the rights, granted to him, according to the acting legislation of RF, the labour contract and the present Job description

Educational requirements – university degree;

  Personality requirements  – Customer oriented, – Good communication skills, – Good analysing skills, can evaluate data and information and to structure and prioritise tasks accordingly. – Capable to work in a multidiscipline team in order to provide the highest level of customer service. – Short trips should not be a problem .
Experience requirements – experience in similar position.
    Knowledge  – good knowledge of computer hardware and software; – local standard acts of ZAO “Atlas Copco”; – FAM rules. – acting legislation of Russian Federation concerning the work duties – knowledge of WIN2003 Domain administration; – knowledge of LAN, and LAN equipment work; – English – good command.

Compensation package

  • Medical Insurance, Life Insurance
  • Corporate Car
  • Laptop,
  • Free lunch,
  • Mobile connection
  • Trainings

 

 

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пр. Вернадского, д. 84, к. 2
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